Who do I contact for help?
For anything related to content or designIf you have any issues with the content or operation of this site, and I'll do my best to address the. This includes design issues, browser compatibility issues, broken links or other technical problems, or anything to do with the videos or photos you see on the site. I can't please everybody, but if you have concerns about anything you see, let me know.
Membership and Billing related issuesMembership and billing for StraightOffBase.com is handled entirely by CCBill, the most widely used and most trusted billing company around.
CCBill maintains an excellent, round-the-clock support staff to help you with and membership or billing issues you might have:
Hours: 24 hours a day, 7 days a week, 365 days a year.
Password/CancellationsIt's easy to retrieve a lost password, or to cancel your subscription using the CCBill Customer Support page. You will be asked to provide two of the following three pieces of information to look up your membership: Email address, Credit Card #, or Subscription ID (it was in the confirmation email that CCBill sent when you first signed up). Hit "Search" to look up your membership and you're set. Of course, you can also call CCBill customer service 24/7.
Video formats and Compatibility
Streaming and downloadable moviesYou can download every movie, and you can stream most movies. Streaming is where you can watch the movie online, but you can skip ahead in the movie without waiting for it to download. When you download a movie you keep a digital copy on your hard drive. My movies do not have DRM (digital rights management) and every movie you download you can keep and watch whenever you want.
These movies are offered in high-quality MP4 format, in 3 sizes: Large (2Mbs), Medium (800Kbs), and Small (300Kbs).
I use the JWPlayer module to stream the movies online, which is broadly compatible across many platforms. It uses Flash or HTML5 to play the movie, depending on which is more appropriate. Between the two JWPlayer is compatible with all of the most modern browsers. I always recommend that everyone should update to the latest browser for the highest compatibility. The preview videos use the same player, so if you can view the preview videos with no problems, you'll be able to watch the movies just fine.
iOS and AndroidYou can watch Straight Off Base movies on your iOS or Android phone or tablet. Right now the movies are only streaming on iOS devices, I will be adding the ability to download to iOS devices ASAP. Most Android devices should be able to download the movies right now, but I can't make any guarantee per specific devices or operating systems.
The Straight Off Base Newsletter
It's easy to subscribe or unsubscribe to the Straight Off Base Newsletter. To subscribe, enter your first name and email address in the box on the right there and click "subscribe". To unsubscribe, choose the "Un-Subscribe" tab, enter your email address that you used to sign up, and then click "unsubscribe".
In both cases you will receive an email asking you to confirm that you meant to do it.
Accessing the free previews
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